Delivery Details
How to place your order
Select the product you wish to purchase and add the number required to your basket. Continue adding
products to your basket until you have completed your order.
When you are ready click on the checkout in the top menu or at the left hand side of the page and
this will take you to the "log-on" page. If you have shopped with us before you can enter your e-mail
address and password (which you will have been given on your previous visit) and go on to the next page.
If you are new to the site just enter your email address and you will be asked for your postcode. You
will then be asked to choose your delivery method (i.e. Express post or local delivery).
The next step will inform you of the delivery courier charge and will ask for your address and contact
phone number. Once you have agreed to our terms and conditions you will be transferred to a secure
server where you can input your credit/debit card details for them to be authorised. You will then be
informed that your order has been accepted and will be sent an e-mail as confirmation.
Please note we have a minimum order value of £30.00
When you place your order it is essential that you specify instructions for the courier,
should you happen to be out when your goods are delivered. This could be an alterative delivery address such
as a neighbour, or safe place to leave your box such as a patio or garage.
Packaging
Your order will be packed into an insulated box with ice gel packs to keep your products cold and in
tiptop condition. The meat will be vacuum packed to seal in the freshness and labelled to make it
convenient for putting in your freezer. Products such as stir-fry will be sealed in plastic trays to
protect the product.
Expected Delivery Times
The table belows shows the estimated day of delivery when you place an order online.
| Order Place before noon on : | Will be Delivered to you on : |
|---|
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Tuesday |
| Saturday | Tuesday |
| Sunday | Tuesday |
Frequently Asked Questions
Q. How is my order dealt with?
A. Once you have placed an order on our website you will receive a confirmation e-mail. We will then prepare and dispatch your order either that day if it is placed before 12 noon or the next day. Your order will be delivered the following day. (The only exceptions to this are when items are out of stock or if pies need to be baked and there is not enough time to cool them before collection time. In either instance you will be notified by either e-mail or phone call.) Any orders received between noon on Thursday and noon on Monday will be dispatched on Mondays. We do not deliver Saturday, Sunday or Monday
Q. How is my order prepared?
A. Your order will be freshly prepared, vacuum-packed and placed into specially insulated cartons. These contain
state-of-the-art ice gel packs, which keep your order chilled for up to two days.
Q. How Is My order Delivered?
A. All deliveries will be made by Business Post (UK Mail) and all packages must be signed for, so it becomes
your responsibility to ensure that someone is at the address to accept delivery.
Q. What if I am not at home for delivery?
A. There is an option to provide specific delivery instructions, for example a safe place to leave the goods
(possibly a neighbor) should nobody be in. If such information is provided, the courier will be informed accordingly.
Q. How much will I be charged for delivery?
A. We Charge £9.00 for Express next day delivery on orders up to £100.00, then £5.00 on orders
up to £200.00. Orders over £200.00 are delivered free of charge.
Q. Do you have a minimum order value?
A. Yes, our minimum order is £30.00.
Q. Can I place an order for you to send as a gift to a relative or friend?
A. Yes. When ordering, you can enter the different shipping address on the checkout page when requested. You
can also leave your own special message, which will we pass on when making the delivery.
Q. Do you send items abroad?
A. No.
Q. How do I make my payment?
A. Payments can be made by credit or debit cards, using our secure online ordering facility.
Q. How do I know that my card details are safe to put on the Internet?
A. A unique benefit of paying with our PROTX system is that merchants, including ourselves, receive payments
without ever seeing your financial details.
Q. What do I do if I have any problems?
A. Just call us on 0113 2645448 and we will be happy to answer any queries or help with any problems you may
experience.
Q. When I receive my order how long will it keep?
A. Each order is contained in a frozen gel cooling pack which ensures the products remain at the correct
temperature for at least 48 hours. We send out all our products vacuum packed, a natural way to keep the
meat fresher for longer, with a best before date on. It follows that meat products should be placed in
the fridge prior to eating.
Q. Is my order suitable for freezing?
Yes. Vacuum packaging is ideal as it is suitable for home freezing and also helps keep the meat succulent.