Frequently Asked Questions
Q. How is my order dealt with?
A. Once you have placed an order on our website you will receive a confirmation e-mail. We will then prepare and dispatch your order either that day if it is placed before 12 noon or the next day. Your order will be delivered the following day. (The only exceptions to this are when items are out of stock or if pies need to be baked and there is not enough time to cool them before collection time. In either instance you will be notified by either e-mail or phone call.) Any orders received between noon on Thursday and noon on Monday will be dispatched on Mondays. We do not deliver Saturday, Sunday or Monday
Q. How is my order prepared?
A. Your order will be freshly prepared, vacuum-packed and placed into specially insulated cartons. These contain state-of-the-art ice gel packs, which keep your order chilled for up to two days.
Q. How Is My order Delivered?
A. All deliveries will be made by Business Post (UK Mail) and all packages must be signed for, so it becomes your responsibility to ensure that someone is at the address to accept delivery.
Q. What if I am not at home for delivery?
A. There is an option to provide specific delivery instructions, for example a safe place to leave the goods (possibly a neighbor) should nobody be in. If such information is provided, the courier will be informed accordingly.
Q. How much will I be charged for delivery?
A. We Charge £9.00 for Express next day delivery on orders up to £100.00, then £5.00 on orders up to £200.00. Orders over £200.00 are delivered free of charge.
Q. Do you have a minimum order value?
A. Yes, our minimum order is £30.00.
Q. Can I place an order for you to send as a gift to a relative or friend?
A. Yes. When ordering, you can enter the different shipping address on the checkout page when requested. You can also leave your own special message, which will we pass on when making the delivery.
Q. Do you send items abroad?
Q. How do I make my payment?
A. Payments can be made by credit or debit cards, using our secure online ordering facility.
Q. How do I know that my card details are safe to put on the Internet?
A. A unique benefit of paying with our PROTX system is that merchants, including ourselves, receive payments without ever seeing your financial details.
Q. What do I do if I have any problems?
A. Just call us on 0113 2645448 and we will be happy to answer any queries or help with any problems you may experience.
Q. When I receive my order how long will it keep?
A. Each order is contained in a frozen gel cooling pack which ensures the products remain at the correct temperature for at least 48 hours. We send out all our products vacuum packed, a natural way to keep the meat fresher for longer, with a best before date on. It follows that meat products should be placed in the fridge prior to eating.
Q. Is my order suitable for freezing?
Yes. Vacuum packaging is ideal as it is suitable for home freezing and also helps keep the meat succulent.